Privacy Policy

NavisHealth Solutions, Inc. Mobile Application Privacy Policy

This Privacy Policy describes how NavisHealth Solutions, Inc.’s (“NavisHealth”) Engage mobile application for patients (our "Application") uses, stores and transmits information and data. By using our Application to connect to a healthcare provider (“Provider”), you consent to this Privacy Policy. NavisHealth may modify this Privacy Policy at any time effective upon its posting. Your continued use of our Application constitutes your acceptance of this Privacy Policy and any updates. Your use of our Application is subject to the Engage License Terms and Conditions located at If you have any questions about our privacy policy, please email us at

Your Healthcare Providers
To use our Applications, you must have an account with a Provider who uses NavisHealth's software. Your use of our Application is also subject to your Provider’s privacy policy. You understand that while connected, or attempting to connect, to your Provider’s system, your Provider may collect, store, process, maintain, upload, sync, transmit, share, disclose and use certain data and related information, including but not limited to information or data regarding the characteristics or usage of your device, system and application software, and peripherals as well as your Personal Information, location data and other content. Please contact your Provider if you have any questions about its policies or terms.
Other Third Parties
You understand that third parties, including Apple Inc., Google Inc. and/or any of their affiliates, may collect, use and/or disclose your Personal Information while using the Application (i.e. iOS or Android Smartphone) or other software and that such collection, use and/or disclosure is subject to such third parties’ privacy policy.
Non-Identifiable Information
The Application may automatically collect certain non-identifiable information regarding Application users (NII), such as the serial number of your personal digital assistant (i.e. iOS or Android Device), geographic location, activity tracking data, medication adherence data and other non-personally identifiable information. NavisHealth may use your NII to monitor Application user trends, demographics, and to improve the Application services and usability. NavisHealth may also aggregate NII to create reports that monitor the outcome of care and/or recovery.
Your Personal Information
To use the Application, you will be asked to create an account protected by username and password. You will be asked to provide your email address as your username and a password of your choosing. Also, during your use of the Application, you may be asked to voluntarily provide certain Personal Information (such as your gender, weight, height, date of birth, ethnicity and other data for to use certain special features of the Application). Your Personal Information is stored by the Application into your iOS or Android Smartphone and/or on NavisHealth’s hosted Server. Your Personal Information is not stored in the Apple iCloud, DropBox, or Google Drive. Prior to providing your Personal Information to NavisHealth via the Application, you will be given the opportunity to “opt out” of having your Personal Information stored on NavisHealth’s Server and only stored on your Device. NavisHealth may store and process your Personal Information for the period of time during which your account remains active and for a period of six months after you delete your account, or until such time as you withdraw your consent as provided below. After which time NavisHealth will delete your stored Personal Information.
Disclosure of Your Personal Information
NavisHealth does not sell or license any Personal Information that it may collect from you from using our Application. Except as stated below, we will use your email address and other Personal Information only to confirm your affiliation with your Provider. NavisHealth may transfer or otherwise disclose your Personal Information to its employees, agents and consultants if the disclosure will enable these parties to perform business, professional or technical support functions for NavisHealth. Such parties will be subject to the same obligations as NavisHealth under this Policy. NavisHealth may disclose your Personal Information to a government institution that has asserted its lawful authority to obtain the information or where NavisHealth has reasonable grounds to believe the information could be useful in the investigation of unlawful activity, or to comply with a subpoena or warrant or an order made by a court, person or body with jurisdiction to compel the production of information, or to comply with court rules regarding the production of records and information, or to protect NavisHealth’s rights and property. NavisHealth may be involved in the sale or transfer of some or all of its assets or other transactions. As part of that transaction, NavisHealth may disclose your Personal Information to the acquiring organization or other organization involved in the transaction, to the extent permitted by law, but will require such organization to agree to protect the privacy of your Personal Information in a manner that is consistent with this Policy and applicable law.
How We Protect Your Personal Information
The security of your information and data while using our Application is very important to us. Our Application employs a variety of technical safeguards to protect the confidentiality, integrity, and availability of your Personal Information including supporting Transport Layer Security (TLS)/Secure Sockets Layer (SSL) certificate technology and encryption. Nevertheless, due to the nature of the Internet and Internet technologies, security and privacy risks cannot be fully eliminated and NavisHealth cannot fully guarantee that your Personal Information will not be accessed in ways not otherwise contemplated in this Policy. In addition, Providers with whom you connect may use a variety of physical, administrative and technical measures to protect your Personal Information.
Accessing Your Personal Information
You may request access to your Personal Information and information about NavisHealth’s collection, use and disclosure of that information by contacting NavisHealth at Subject to certain exceptions prescribed by law, you will be given reasonable access to your Personal Information, and will be entitled to challenge the accuracy and completeness of the information and to have it amended as appropriate. You can help NavisHealth maintain the accuracy of your information by notifying NavisHealth of any changes to your Personal Information by writing to
Withdrawal of Consent
You may withdraw your consent to the use of Personal Information about you at any time. To do this, please contact NavisHealth at
Not Suitable for Children Under the Age of 13
The Application is intended to be used by the general public and is suitable for use by adults and may be used for personal, educational, informational and convenience purposes only. The Application is not suitable for children under the age of 13. In the event that NavisHealth is notified or becomes aware that the Application has been used by a child under the age of 13 to store information of that child without parental consent, NavisHealth shall and is authorized to delete, in its entirety, any of the information stored by the child under the age of 13. NavisHealth also reserves the right to revoke any license to use a copy of the Application which is being used by a child under the age of 13.
Last updated April 27, 2015