A Better Understanding of Patient Engagement

Patient engagement is a health care strategy aiming to achieve a triple objective of better health outcomes, improved patient care, and lower costs of health care.

Patient engagement is everywhere from social media platforms to patient portals to wearable technology. 

http://www.healthcareitnews.com/blog – We’ve talked a lot about patient engagement, but what does that really mean? How do you create the right business models to sustain, not just patient engagement, but engagement to empower and to enable it? I think that’s …

Patient engagement was a very big draw at HIMSS as manufacturers of health apps were exhibiting them even as patient engagement studies were being conducted.

During the event, HIMSS published a survey which revealed that 72% of participants considered  patient engagement, patient satisfaction and quality of care as the business issue affecting their organizations for the next 2 years. 87% of participants said that their organizations offered patient portals which allowed patients to access medical records, schedule appointments, and pay bills, and 82% said patients engaged through their organization’s website.

IT departments can only provide the necessary infrastructure in terms of portals and websites to encourage patient engagement, but it is left to be seen if the leaders view portals and websites as the real solution for patient engagement.

We all are fans of patient portals and provider websites but if an organization provides viewing/downloading/transmitting of data to the patient it does not mean that the patient is participating as well.

The authors of Health Affairs brief defined patient engagement as a concept combining patient’s knowledge, their skills, ability and willingness to control their  health and care with support from providers to increase activation and also promote good patient behaviour. That means the patient is participating in their healthcare and the provider is providing vital encouragement to promote the engagement.

Patients needs to participate in their own healthcare and wellness as it gives better results and lowers costs. Understandably, patients may not want to go digital in their health and it will surely take a lot of effort on the part of the patient and also the provider to provide education and encouragement all the way. That is truly patient engagement.


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